There are simply too many topics to consider when planning for a home renovation, remodeling project or new home build. Of course there is physical component of the finished work. Everyone needs to first understand the person’s dreams. Then we need to consider the financial and timing aspects to accomplish the goals. It takes a lot of industry experience and customer relationship practice in order to bring clients through the entire renovation, remodeling or new build process. And while we can show off many written reviews on a website or perhaps on our Google Profile, nothing beats the passion coming from a client captured on video. We at Crossbeam Builders take pride in our ability to show off a final home renovation or new build, but we also love to show off our commitment to ensuring our clients are part of the process every step of the way.
REPEAT CUSTOMERS CREATE AN IDEAL ATMOSPHERE
We can never underestimate the value of a repeat customer. Obviously we want to make things perfect on an original project that is worthy of a client testimonial at the end of a big renovation or new build project. Coming back as a repeat customer is even more rewarding since all the intangible aspects of proving a successful relationship have already been met. A follow up project will usually be even better than the first since the contractor and the homeowner already have a solid foundation of communication. This can only be proven after a project is completed. Imagine the joy we had a Crossbeam Builders to get the first video presented here for a whole home remodel, then come back for a second story master bath addition, then work with the client again for a condo renovation. This is more than an ideal situation representing a true win-win long term relationship.
RELATIONSHIPS ARE THE HEART, EMPATHY IS THE PULSE
We look at our clients as more than just customers. They are people with needs, challenges, and emotions. Crossbeam believes that building a strong connection between ourselves and a homeowner is the soul of our business, starting with empathy. We truly wish to understand what they want, how they feel about their dreams, and perhaps even what pain points they have with their current situation. This not only improves trust but helps us deliver solutions that actually matter to them.
When homeowners are truly part of the process, and feel heard and valued, they’re more likely to finish the experience with a complete positive renovation, remodeling or new build journey. And of course they will be even more eager to spread the word – just as you see here.
WE ARE GUESTS IN OUR CLIENT’S HOMES
Our responsibility is to dismantle and rebuild (or build from the ground up) one of the most valuable assets with minimal disruption to the daily lives of our customers. It’s no small task. In cases like condo renovations, the work can also impact neighbors and the building as a whole. Establishing trust and being able to navigate emotions and reactions is critical.
EXTREME EXAMPLE OF WHAT CAN GO WRONG
We once hired an excavator that accidentally struck the neighborhood water main—on a Friday evening, no less. Managing the situation required quickly building trust and reassuring the homeowners, neighbors, and local water authorities. Handling such incidents with care and urgency is essential for maintaining peace and restoring confidence. There is simply no way to prove the intangible topics of empathy, professionalism and follow-up for topics such as this until it has occurred.
Regardless of whether things go perfectly as planned, close to it, or has completely unanticipated deviations, only a successful relationship will allow you to have a successful renovation or remodeling transformation.
Finding the right contractor is a critical step that deserves thoughtful consideration. While the excitement of starting your project can make it tempting to rush this decision, it’s essential to approach it with care. Ensure to learn as much as possible so that you can end your experience with the same excitement as those presented with these real life client success stories.